Terms of Service

By engaging Hazeltree Automation, you agree to these Terms of Service. We provide done-for-you AI systems — including AI receptionist, chatbot, website, and reputation automation services — built for local businesses.

Services are delivered on a month-to-month or one-time basis depending on the offering. The specific scope, deliverables, and timeline for any engagement are confirmed in writing before work begins.

Subscription services are billed monthly in advance. One-time services are billed per the agreed quote, typically with a deposit to begin and the balance on delivery.

Payments are due by the date on your invoice. We accept major credit cards and ACH. Late payments may result in a pause of services until the balance is settled.

Most systems are live within 7–14 days. Timelines depend on the scope of the engagement and your timely provision of access, content, and approvals.

Delays caused by missing information or access may extend the launch window. We will communicate any expected delays as they arise.

Subscription services are month-to-month with no long-term contract. You may cancel with written notice before the next billing cycle. Cancellation takes effect at the end of the paid period.

One-time services are non-refundable once work has begun, as they involve custom build time. If we have not started, a refund may be issued minus any non-recoverable costs.

You agree to provide accurate information, timely access to required accounts, and approvals needed to build and launch your system. You are responsible for the accuracy of any content you supply.

You agree to use the services in compliance with all applicable laws, including consent requirements for automated communications and review requests.

Our services are provided on an 'as is' basis. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits or revenue.

Our total liability for any claim arising from our services is limited to the amount you paid us in the three months preceding the claim. We do not guarantee specific business results.

Upon full payment, you own the final delivered assets built for your business. We retain rights to our underlying tools, frameworks, and proprietary methods used to deliver them.

We may reference your business name and results in our marketing materials unless you request otherwise in writing.

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Any disputes will be resolved in the courts located in Middle Tennessee.

We may update these Terms from time to time. The current version is always available on this page with the date shown below. Continued use of our services after changes constitutes acceptance of the updated Terms.